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Question & Answers

 

When will my order be ready to ship?
 

All purchases are shipped out ASAP or within 2-3 business days at the very latest. We will provide you with a tracking number via email once we process and complete your order.

When will I receive my purchase?
 
 
Domestic orders-  USPS Priority Mail to all 50 states and US territories estimated time of arrival is 2-4 days on average.
 
Do you ship International?
 

 

Yes, Vaporetti ships globally. To ensure a seamless shopping experience for our International customers, Vaporetti.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO? International shipping is currently available WORLDWIDE from Vaporetti. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?  To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? All inquiries regarding your international order should be directed to International Checkout at:  EMAIL:  support@internationalcheckout.com.    Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 
Customer Satisfaction is the utmost importance at Vaporetti.com. 
 
Vaporetti.com Return Policy
 
All sales are final. We honor a 12 day from date of item recieve or purchases imanufacturer's defect  
 This process is very simple and straightforward: 
 
Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. 
 
Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item.   
 
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.  
 
Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.  
 
If you are to receive a refund, it will be issued by Vaporetti LLC when the returned unused item has been received in satisfactory condition.
 
Refunds will be processed within 10 business days of receiving the items. 
 
Vaporetti’s Return Policy EXCLUDES any and ALL cartridges or liquid. At your option, you may receive a full refund, excluding shipping cost, or replacement item if available
 
 
Warranty
 

Vaporetti offers a 7 day money back guarantee on all hardware. Customers have 7 days from receiving the item to initiate the return process by submitting a ticket via our contact us page. We will then provide return instructions. Low & High Resistance Atomizers have a DOA (Guaranteed to not be dead on arrival) warranty.  Cartomizers also carry only a DOA Warranty. 

Is an Electronic Cigarette  intended for everyone? 
   
Absolutey not, First and foremost, electronic cigarettes are intended for ADULTS only and are not to be used by anyone under the legal smoking age of the state they currently reside in. Some states set that age at 18, others 21.
 
Other Individuals that should consult a physician before use include (but are not limited to): 
 
* Those who suffer from heart disease or high blood pressure.
 
* Those who are pregnant, nursing, or thinking of becoming pregnant.
 
* Those allergic to nicotine or other PG based products.
 
 

Can I use my electronic cigarette anywhere?

While the electronic cigarette does not technically fall under any smoking bans, we recommend asking the establishment that you are in. Some places will allow you to, while others may   not.  Please consult your local regulation committee should you have any questions on the legality of using these products indoors.

 

 

 

 

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